FAQ

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Frequently asked questions

All our transactions are made with cash

Miami Money Exchange buys only € 0.50, € 1, and € 2 coins.

Yes, with the following exception:
Citizens or residents of the USA must present a government-issued ID, a Driver’s License, or a valid Passport. Non-citizens and non-residents must present a valid Passport.

Miami Money Exchange handles more than 80 currencies, using several criteria to determine pricing, availability of the currency, and the demand for the currency by consumers. If you don’t see a coin listed for selection, you can contact us at our call center and ask if we offer it.

Yes, in most cases, you can purchase fractions of cryptocurrencies like Bitcoin when its price is very high. While prices change all the time, currently, the price of Bitcoin is approximately $41,000 per coin. We have minimums for some currencies to make transactions cost-effective. Please call us for more information.

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We will be there for you every time of the way 24/7!

Many countries periodically take their banknotes out of circulation. The new bills circulate to replace the old bills and the old bills are considered out of circulation. National banks will accept the old bills for a short period of time and distribute only the new bills. Miami Money Exchange only accepts foreign currency banknotes that are in circulation, with very limited exceptions. For those, please consult us in person.

If you are a US citizen or permanent resident for transactions over $1,000, we ask for a valid ID and social security number or a Passport, which is required by federal law (see 31 CFR § 1022.410(b)(3)). If you are a tourist you must present your valid Passport physically. Please contact us if you have any questions.

Currently, all our locations have parking available, Doral and Hialeah have parking in front of the office, and Downtown with its two locations use Bayfront Parking for users. If you are downtown, park in Bayfront parking and when making your transaction you can request our tellers to validate the ticket.

You can call any of our offices to verify the availability of the currency, in case there is not in stock, the client must make a reservation in cash of 50% and the currency will be available usually within 24 hours.

We do not charge fees or commissions.

The client can only ask for change at the customer service window when making purchase or sale of foreign currency. Once the customer leaves the teller window, we do not allow changes.

Miami Money Exchange only sells and buys foreign currency.

It is not necessary to make an appointment for any of our services, unless the amount of money to be exchanged is considerably large. In that case we suggest that you always contact us by phone before going to any of our offices to verify stock and availability.

Comfort and tranquility. You may need local currency for tips, taxis, and other miscellaneous expenses. Obtaining local currency before you leave means you don’t have to worry about finding an exchange business as soon as you arrive. Also, exchange rates at airports are extremely high and often had additional fees.

The rate can change up to several times a day, subject to the market and its fluctuations. The rate may vary from one moment to another.

The prices of currencies on the Internet are referential. Our pricing reflects a profit margin for the sale or purchase of foreign currency.

From USD 1000 (one thousand American Dollars)

Each office has different logistics and serves different markets, and that makes the costs of buying and selling foreign currency vary. Please note that the differences are usually minimal.

In general, the minimum amount per transaction is $1,000. In some cases, we can go as low as $500. However, we consider a transaction one or more related operations conducted on the same day. For example, if you sell us USDT and want to test that the cryptocurrency will reach the destination by sending, for example, $100, but you want to sell us $2000, you will carry out two operations, one for $100 (which would be below the minimum for a single transaction), and one for $1900.

We accept the currency, usually US dollars, and we pay in US dollars. If you want to use another currency like euros, we will first convert the euros to dollars as a separate transaction, and then proceed with the cryptocurrency transaction.

Cryptocurrencies, by their very nature, allow the holder to send them without any intermediary. So the answer to that question is yes. You can send your own cryptocurrencies to anyone you want. A word of caution: cryptocurrency operations are not reversible. If you send cryptocurrencies to the wrong address, the cryptocurrencies may be lost forever. Also, make sure you know the person you're sending the cryptocurrencies to. There are many scams involving cryptocurrencies.

Most cryptocurrency transactions require that the transactions be "confirmed" on the blockchain. Confirmation times depend on several factors: the type of cryptocurrency, how busy the network is, and how much fees were paid for the transaction.

And you can. In order for you to receive the cryptocurrency, you will need to have a wallet, either an online cryptocurrency wallet or a hardware wallet. When you set up your wallet, you will be able to set addresses to receive cryptocurrency. All you need to do is bring a copy of the QR code or the actual address where you want to receive your cryptocurrency.

You can buy and sell major cryptocurrencies with us. For lower market cap cryptocurrencies and ERC20 tokens, please contact us to verify if we carry them.

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